<p>With two New York Times bestsellers and a 20-year career with the world-renowned Harvard Negotiation Project, Sheila Heen is an authority on how to have difficult conversations successfully—where emotions run high and relationships become strained. </p><p>As Harvard Law School professor and a founder of Triad Consulting Group, Heen shares how to improve the skill of receiving feedback—a change she says that is essential to learning, collaboration, innovation and sound decision-making in your organization. With relatable examples, authentic humor and years of change management consulting with organizations around the world, Heen shows that when handled successfully, feedback enhances performance within our corporate culture and strengthens our most valuable relationships. </p><p>Through her vibrant presentations, audiences gain practical takeaways, easily applied throughout their professional and personal interactions. Heen draws on two decades of experience with The Harvard Negotiation Project to address working through conflict, repairing working relationships, and making sound decisions together. Her corporate clients range from Pixar, Hugo Boss, and the NBA to the Obama White House and Singapore Supreme Court. </p><p>Heen co-authored the <i>New York Times </i>bestsellers <i>Difficult Conversations: How to Discuss What Matters Most</i> and <i>Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It’s Off-Base, Unfair, Poorly Delivered and Frankly You’re Not in the Mood). </i></p>
Harvard Law Professor; Founder, Triad Consulting Group; and Best-Selling Author, "Difficult Conversations: How to Discuss What Matters Most"
<ul><li><strong><i>Thanks for the Feedback: Even When It’s Off Base, Unfair, Poorly Delivered, (and Frankly, You’re Not in the Mood)</i></strong></li><li>The fastest way to change the culture in any organization is to teach leaders to become better feedback receivers. In this presentation, Sheila Heen turns conventional wisdom on its head, demonstrating why the smart money is on teaching leaders the dark art of learning about themselves. With warmth and authenticity, Heen offers practical advice for turning even unskilled, drives-you-crazy feedback into a genuine learning tool. And once leaders become motivated and eager to engage with others to see their blind spots and identify their own areas for growth, you create a modeling effect that quickly catches fire. </li><li><strong><i>Difficult Conversations: How to Discuss What Matters Most</i></strong></li><li>Leaders, managers, colleagues and direct reports face difficult conversations every day, and as leaders become more senior, they spend more and more of their time tackling difficult conversations. Based on 20 years of work at the Harvard Negotiation Project, Sheila Heen provides a framework for understanding why some of our most important conversations are so hard. She examines the common mistakes we all make and offers a step-by-step method for handling them with less anxiety and better results. Tailored to the day-to-day challenges that leaders face, this session provides insight and strategies for looking beneath the surface to understand disagreement, increase accountability, and manage your own reactions when under stress. </li></ul>