Customer Experience

<p>The visionary leader behind one of the most extraordinary brand turnarounds in the sports and fitness industry, Jim Weber shares the secrets to his success—from purpose-driven leadership and product innovation to customer obsession and workplace culture.</p><p>As former CEO of Brooks Running, Jim Weber took the company from the brink of bankruptcy to a billion-dollar global performance brand—earning the backing of Berkshire Hathaway and Warren Buffett along the way.

<p>Sharing invaluable insights on service and leadership from his extensive career in the restaurant industry, Will Guidara helps audiences transform ordinary transactions into extraordinary experiences—for ourselves, the people we work with, and the people we serve.</p><p>Will Guidara is the former co-owner of Eleven Madison Park, which under his leadership received four stars from the <em>New York Times</em>, three Michelin stars, and was named #1 on the list of the World’s 50 Best Restaurants in 2017.

<p>Delivering high-energy keynotes drawn from her decades of experience advising CEOs, Neen James shares how a luxury mindset can elevate your client experience regardless of whether you are high-end, boots on the street, or an everyday commodity.  </p><p>Neen James is a leadership strategist, dynamic keynote speaker, and the author of Exceptional Experiences, Folding Time, and Attention Pays.

<p>Riaz Meghji helps organizations reach exponential growth by building extraordinary relationships, creating connected cultures, and retaining top talent.</p><p>Riaz Meghji is a human connection expert and author of the book <em>Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships</em>. His insights have been featured in <em>Fast Company</em>, <em>Harvard Business Review</em> and <em>Financial Post</em>.

<p>Sterling Hawkins is an author, investor, entrepreneur, and keynote speaker who is globally recognized as a thought leader in organizational culture. Founder of the No Matter What Movement, he shows people how to practice trust to achieve the results they want regardless of obstacles.</p><p>Sterling developed his trust-powered success system to learn from the painful collapse of his multibillion-dollar startup involvement. He's since combined his business background, research, study and practice to come back and launch, invest in and grow more than 100 companies.

<p>Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans.</p><p> Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy. When her debut book, <em>Creating Superfans</em>, was released, <em>Forbes</em> declared: “If you have customers, you need this book.

<p>Jesse Cole, also known as “the guy in the yellow tuxedo,” is the founder of Fans First Entertainment and the owner of the world-famous Savannah Bananas as well as the Party Animals, Firefighters, and Texas Tailgaters. </p><p>With the mantra “Fans First. Entertain Always,” the Bananas are on a mission to Make Baseball Fun by creating the Greatest Show in Sports.

<p>With an acclaimed career spanning some of the world’s most iconic brands, including her role as the strategic driver behind LEGO’s brand supremacy, Sara Riis-Carstensen shares how creative, disruptive—and happy—teams are a blueprint for success.</p><p>Armed with a wealth of experience from roles at companies such as Carlsberg, Giorgio Armani, De Beers, and currently Lufthansa, Sara Riis-Carstensen possesses a unique perspective on the intricacies of brand strategy and premium brand positioning.

Erin King is a researcher, bestselling author, global keynote speaker, and the world’s leading energy management expert.

 Erin King started her first two ventures, Jump Digital Media and PMS.com, before the age of 30. Her third venture, Socialite Agency, was acquired in 2021 by Strikepoint (Named 2x to the Inc. 5000 “Fastest Growing Companies in America” List).

 As a two-time bestselling author, Erin has helped over one million ambitious achievers in over 10 countries, from Bali to Amsterdam discover their unique “energy instinct” for incredible results.

<p>Kate O’Neill is a digital innovator, chief executive, business writer, and globally recognized speaker widely known as the “Tech Humanist.” She is the founder and CEO of KO Insights, a strategic advisory firm that enhances human experiences at scale through data-driven and AI-led interactions.