Customer Experience

<p>Riaz Meghji helps organizations reach exponential growth by building extraordinary relationships, creating connected cultures, and retaining top talent.</p><p>Riaz Meghji is a human connection expert and author of the book <em>Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships</em>. His insights have been featured in <em>Fast Company</em>, <em>Harvard Business Review</em> and <em>Financial Post</em>.

<p>Sterling Hawkins is an author, investor, entrepreneur, and keynote speaker who is globally recognized as a thought leader in organizational culture. Founder of the No Matter What Movement, he shows people how to practice trust to achieve the results they want regardless of obstacles.</p><p>Sterling developed his trust-powered success system to learn from the painful collapse of his multibillion-dollar startup involvement. He's since combined his business background, research, study and practice to come back and launch, invest in and grow more than 100 companies.

<p>An award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. <em>Forbes</em> wrote of her debut book, <em>Creating Superfans</em>, “If you have customers, you need this book. Period.”</p><p>Brittany is the former Chief Experience Officer of Experience.com.

<p>One look at the bright yellow tuxedo and it’s no surprise to learn that Jesse Cole patterns his business success after some of America’s greatest out-of-the-box thinkers: from PT Barnum and baseball’s Bill Veeck to Walt Disney. The owner of the Savannah Bananas—the same pumped-up, yellow-clad showman running through baseball crowds—believes success comes from standing out and being different.</p><p>Cole is passionate about creating attention, loving your customers more than your product, and loving your employees more than your customers.

<p>With an acclaimed career spanning some of the world’s most iconic brands, including her role as the strategic driver behind LEGO’s brand supremacy, Sara Riis-Carstensen shares how creative, disruptive—and happy—teams are a blueprint for success.</p><p>Armed with a wealth of experience from roles at companies such as Carlsberg, Giorgio Armani, De Beers, and currently Lufthansa, Sara Riis-Carstensen possesses a unique perspective on the intricacies of brand strategy and premium brand positioning.

<p>Erin is an award-winning entrepreneur who helps ambitious achievers unlock their Big Deal Energy® for more ambition, alignment, and aliveness.</p><p>Erin King is the world’s leading personal energy management expert. As Chief Energy Officer of Strikepoint Media (which was twice named one of Inc.

<p>Digital transformation expert and pioneer Kate O’Neill shares her “Tech Humanist” enthusiasm for the power of data, automation, AI and human-centric design to help businesses thrive—and improve lives—at scale.</p><p>A warm, relatable tech futurist with 25 years of experience and entrepreneurship in data-based business models, integrated experience strategy and human-centric digital transformation, Kate O’Neill leverages the “positive energy” and “contagious enthusiasm” she is known for to help organizations face the unknown with optimism and make strategic decisions in

<p>With two New York Times bestsellers and a 20-year career with the world-renowned Harvard Negotiation Project, Sheila Heen is an authority on how to have difficult conversations successfully—where emotions run high and relationships become strained.  </p><p>As Harvard Law School professor and a founder of Triad Consulting Group, Heen shares how to improve the skill of receiving feedback—a change she says that is essential to learning, collaboration, innovation and sound decision-making in your organization.

The former Director of Communications for Harley-Davidson Motor Company, Ken Schmidt has advised executive leaders of many of the world’s best-known brands, delivered more than one thousand keynote presentations, written two best-selling books and created a popular business podcast.

It’s an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset.

<p>One of the world’s foremost brand innovators, Stefan Olander helped make Nike the sports and fashion icon it is today—and then launched one of <em>Fast Company’</em>s Most Innovative Companies, gravity sportswear company OMORPHO.</p><p>A former Vice President of Advertising and Vice President of Global Digital Innovation, Stefan’s remarkable 21-year career at Nike included multiple cutting-edge global initiatives, including the revolutionary Nike+ experience developed in partnership with Apple, which took the concept of wearable technology mainstream. </p