Customer Experience

<p>Duncan Wardle, formerly Disney’s Head of Innovation and Creativity, works with brands like Coca-Cola, Ford, and Johnson & Johnson on developing a culture of creativity across everything they touch. As a senior executive with the Walt Disney Company, Duncan infused a culture of innovation with a start-up mindset across one of the most creative companies in the world via his unique innovation toolkit.</p><p>Duncan fills his presentations with colorful Disney anecdotes, vibrant drawings, and his trademark artistic touch.

<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>

<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>

<p>Creating deeper relationships has been Jeanne’s singular mission for over 35 years. Bliss helps companies and people become the best version of themselves, and guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. </p><p>Often referred to as the “Godmother of Customer Experience,” she is one of the foremost experts on customer-centric leadership.

<p>Based on original research on today’s category-leading companies, Ryan Estis helps you lead through change, unleash your full potential, and enhance business performance, in the new economy. </p>

<p>The multi-award-winning visionary behind Chipotle, William Espey shares his recipe for connecting authentically and powerfully with customers and employees.</p><p>William Espey is a branding expert known for his pivotal role in creating and developing one of the most significant and successful brands of the last quarter century—Chipotle Mexican Grill. As the company’s “brand voice” for an almost twenty-year run, he played a crucial role in cultivating its growth from its early entrepreneurial roots to the multi-billion dollar chain it became in the U.S. and abroad.

<p>Globally recognized as one of the most prominent thought leaders on digital transformation, Brian Solis’s expertise in helping organizations understand and embrace the various effects of disruptive technologies is sought out by leading brands including IBM, L’Oreal, 3M, Oracle and Google, and events such as South by Southwest and TEDx.</p><p>A digital analyst, anthropologist, and futurist, Solis studies the effects of emerging technology on business, marketing, retail experience and culture to help individuals and organizations better understand the various ways that th

<p>As one of the leaders behind the fast-casual bakery and cafe concept, Ron Shaich has transformed the way America dines with his finger-on-the-pulse insights on the restaurant business and instinctive ability to know what the customer wants.</p><p>In 1981, Shaich co-founded Au Bon Pain Co., Inc. and Panera Bread, the two most successful bakery-cafe brands in the country. For more than 20 years, Shaich, now Executive Chairman of the Board of Panera Bread, served as Chief Executive Officer.