<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>
<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>
<p>The author of <i>Moments of Magic</i> and <i>The Loyal Customer</i>, Shep Hyken brings the must-have information your group needs to build strong relationships and gain consistent traction in tough markets. He shares details on his latest book, <i>Amaze Every Customer Every Time</i>, featuring 52 proven Amazement Tools that can transform your business into a seriously customer-focused operation with a serious competitive edge. He works directly with each group to design and customize his programs to fit each need, and even more importantly, your audience will have fun while they learn!</p>
Customer Service Expert
<ul><li><strong>Customer Service, Loyalty, and Creating Moments of Magic</strong></li><li>These presentations focus on how important service is in today's world. Make your organization a star in your customers' eyes. Some of the topics in these presentations include Jan Carlzon's Moments of Truth, Moments of Magic, parallels between selling and service, meeting and exceeding expectations, handling confrontations, building relationships, and more.</li><li><strong>Internal Customer Service</strong></li><li>This is important to every employee of any business; from upper management to frontline employees. The frontline may service, sell, and have the most contact with the "outside" customer, but the internal people serve everyone else in the organization. Servicing and treating fellow employees like customers will have a direct positive effect on your organization's customer service/satisfaction program. Teamwork concepts can also be brought into this program.</li><li><strong>You Are the Magic!</strong></li><li>This motivational speech combines humor, magic, information, and motivation to create an exciting and enlightening presentation for all types of audiences. It is a fun program that can incorporate parts of Shep Hyken's service programs or can include topics such as personal excellence, goal setting, turning negatives into positives, teamwork, and more. This is an outstanding program for banquets and special events.</li><li><strong>Focus on the Customer – Live!</strong></li><li>Perhaps your organization has held focus groups where customers are brought into a comfortable environment and asked questions. Imagine taking the focus group live, in front of your organization’s executives, sales people, etc. Shep Hyken will host and facilitate a focus group in front of your audience. Most importantly, Hyken will open the session up for questions from the audience. Your people will be able to ask these customers virtually any questions they have ever wanted to ask–no holds barred! Hyken encourages participation and keeps the program moving with high energy and his own brand of humor. </li></ul>