Loyalty Building

<p>As a decorated combat veteran, Jason O. Harris brings unique perspectives on leadership and development of team members to your organization</p><p>Through harrowing, experiences, Jason has learned the importance of cross-generational communication relying on men and women from half to twice his age. This communication is based on mutual trust and is the basis for his No Fail Trust methodology. The trust he instilled in his air crews kept them in the sky and out of harm’s way.

<p>Ross Shafer has the most intriguingly unconventional comedy and business career of any speaker on leading through change, reinvention, and resilience. </p><p>Ross’s funny and energetic style was honed as a headlining comedian and host of TV’s <em>Match Game</em> (ABC), <em>The Late Show </em>(FOX), <em>Almost Live!</em> (NBC and Comedy Central) and <em>Love Me, Love Me Not</em> (USA).

<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>

<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>

<p>Kevin Brown empowers organizations to create a culture where people are inspired to be the best version of themselves and deliver world-class performance to the people they serve.</p><p>Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination.

<p>Creating deeper relationships has been Jeanne’s singular mission for over 35 years. Bliss helps companies and people become the best version of themselves, and guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. </p><p>Often referred to as the “Godmother of Customer Experience,” she is one of the foremost experts on customer-centric leadership.

<p>The multi-award-winning visionary behind Chipotle, William Espey shares his recipe for connecting authentically and powerfully with customers and employees.</p><p>William Espey is a branding expert known for his pivotal role in creating and developing one of the most significant and successful brands of the last quarter century—Chipotle Mexican Grill. As the company’s “brand voice” for an almost twenty-year run, he played a crucial role in cultivating its growth from its early entrepreneurial roots to the multi-billion dollar chain it became in the U.S. and abroad.

<p>Founder of the world-renowned tee-shirt brand Johnny Cupcakes, Johnny’s known for helping other people create blueprints for building brand loyalty, creating memorable experiences, and inspiring innovation.</p><p>With global store openings, thousands of customers with his logo tattooed on themselves, people who camp out for his products, and high-profile collaborations with giants such as<em> The Simpsons, Power Rangers</em>, and <em>Nickelodeon</em>, Johnny was named America’s #1 Young Entrepreneur by <em>Business Week</em>, Top Inno

<p>Author of four bestselling books and founder of one of the top ad agencies in the U.S., Kelly McDonald provides the tools to engage consumers through tailored messaging and diversity marketing efforts. Featured on CNBC, Forbes Magazine, BusinessWeek, Fast Company, and CNNMoney.com, McDonald can help tweak your product or service to be culturally relevant to new customer groups without offending sensitive groups.</p><p>Go beyond the typical one-size-fits-all approach to marketing and brand loyalty building with one of the nation’s leading experts in consumer trends.