<p>Lisa Ford has over 20 years of experience presenting to businesses, associations, and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork, and change.</p><p>As the creator of <i>How to Give Exceptional Customer Service</i>, the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service. Her other training videos and audio programs include <i>Developing a Customer Retention Program</i> and <i>Building a Customer Driven Organization: The Manager’s Role and Personal Power.</i> She has also customized numerous training videos for clients to use in their ongoing education efforts. Her most recent book is<i> Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty and Boost Profits</i>.</p><p>Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association, American Veterinary Medical Association, among dozens of other corporate and association clients.</p><p>In 2002, she was inducted into the Speakers Hall of Fame by the National Speakers Association. This is an honor held by less than 240 other speakers over the last 40 years. She also serves as a Board Member of the College of Arts and Sciences at the University of Tennessee.</p>
Customer Service Expert and Best-Selling Author
<ul><li><strong>Why Customer Service Is NOT Enough</strong></li><li>This speech is a combination of content, examples, and motivation. It's about the challenges of getting customers to love your products, services, and people. Business speaker Lisa Ford relates statistics, strategies, and stories so the audience leaves with skills and the desire to win and keep customers.</li><li><strong>Extreme Customer Service</strong></li><li>In this session, Lisa Ford covers six ways to rethink your service. These ideas will help you create ways to exceed your customers' expectations, see your service from the customers' view, and set service standards to make service delivery a reality.</li><li><strong>Exceptional Customer Service</strong></li><li>In this seminar, Lisa Ford addresses the role of front-line employees who have the daily demanding job of serving more sophisticated and educated customers.</li><li><strong>Create an Energized and Motivated Service Team</strong></li><li>Learn what works when it comes to creating exceptional service and creating loyal customers. In this session, Lisa Ford describes the environment you must create to encourage a strong, involved team, your role in modeling the right behavior, and the strategies to maintain the right service attitude.</li></ul>