Customer Service

<p>Riaz Meghji helps organizations reach exponential growth by building extraordinary relationships, creating connected cultures, and retaining top talent.</p><p>Riaz Meghji is a human connection expert and author of the book <em>Every Conversation Counts: The 5 Habits of Human Connection That Build Extraordinary Relationships</em>. His insights have been featured in <em>Fast Company</em>, <em>Harvard Business Review</em> and <em>Financial Post</em>.

<p>An award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations. <em>Forbes</em> wrote of her debut book, <em>Creating Superfans</em>, “If you have customers, you need this book. Period.”</p><p>Brittany is the former Chief Experience Officer of Experience.com.

<p>With two New York Times bestsellers and a 20-year career with the world-renowned Harvard Negotiation Project, Sheila Heen is an authority on how to have difficult conversations successfully—where emotions run high and relationships become strained.  </p><p>As Harvard Law School professor and a founder of Triad Consulting Group, Heen shares how to improve the skill of receiving feedback—a change she says that is essential to learning, collaboration, innovation and sound decision-making in your organization.

<p>The former Director of Communications for Harley-Davidson Motor Company, Ken Schmidt has advised executive leaders of many of the world’s best-known brands, delivered more than one thousand keynote presentations, written two best-selling books and created a popular business podcast.</p><p>It’s an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice.

<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>

<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>

<p>Creating deeper relationships has been Jeanne’s singular mission for over 35 years. Bliss helps companies and people become the best version of themselves, and guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. </p><p>Often referred to as the “Godmother of Customer Experience,” she is one of the foremost experts on customer-centric leadership.

<p>Jay Baer is a Hall of Fame Speaker, <i>New York Times</i> best-selling author of six books, internet pioneer, entrepreneur, and the most inspirational expert on marketing, word of mouth, and customer service.</p><p>Jay spent 20 years in digital marketing, consulting for more than 700 companies during that period, including 30 of the FORTUNE 500.

<p>Jeffrey Gitomer has written numerous books, including <i>New York Times</i> best sellers, "The Sales Bible" and "The Little Gold Book of YES! Attitude". His most successful book, "The Little Red Book of Selling", has sold more than three million copies worldwide and has been translated into 14 languages.

<p>Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.</p>

<p>Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling <i>Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees</i>.</p>

<p>Lisa Ford has over 20 years of experience presenting to businesses, associations, and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork, and change.</p><p>As the creator of <i>How to Give Exceptional Customer Service</i>, the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service.