<p>Jay Baer is a Hall of Fame Speaker, <i>New York Times</i> best-selling author of six books, internet pioneer, entrepreneur, and the most inspirational expert on marketing, word of mouth, and customer service.</p><p>Jay spent 20 years in digital marketing, consulting for more than 700 companies during that period, including 30 of the FORTUNE 500. His current firm – Convince & Convert – provides social media and content marketing advice and counsel to leading companies such as Oracle, Salesforce.com, California Tourism, Billabong, Hardee’s, DOLE and more.</p><p>His second book, <i>Youtility: Why Smart Marketing is About Help not Hype</i>, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller. Jay speaks numerous times per year worldwide, and shows how to use technology as an unfair marketing and customer service advantage. As a result, audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned.</p><p><i>Jay’s Convince & Convert</i> blog was named the world’s #1 content marketing blog by the Content Marketing Institute, and is visited by more than 200,000 marketers each month. Jay also hosts and produces the <i>Social Pros</i> podcast, which is downloaded 25,000 times monthly.</p><p>A fixture in social media, Jay draws attention to interesting and useful articles, videos, blog posts and events via following on Twitter, Facebook, Linkedin and Google Plus, which number more than 100,000. He is also an active venture capitalist, and is an investor or advisor to more than a dozen early stage technology and social media companies.</p><p>Convince & Convert is the fifth multi-million dollar company Jay has started from scratch. Before his move into digital marketing in 1994 he was a brand marketer and a political consultant, with major roles in state, federal and presidential electoral campaigns.</p>
Digital Marketing and Brand Loyalty Customer Service Expert and <i>New York Times</i>
Best-selling Author
<ul><li><strong>Quick. Clear. Kind.</strong></li><li>The 3 Unbreakable Rules of Customer Loyalty</li><li>Customer expectations are always rising. Customers demand perfection (or nearly so) and they want it instantly. With customer experience often outweighing price as a deciding purchase factor, mastering crucial customer interactions is vital for success.</li><li>In Quick. Clear. Kind. The 3 Unbreakable Rules of Customer Loyalty, Jay Baer delivers an energetic, compelling, HIGHLY customized, and hilarious presentation backed by real data.</li><li>This keynote reveals the three essential components that foster customer loyalty: being quick, clear, and kind.</li><li>Attendees will learn actionable strategies to improve these pivotal areas, helping to win more customers and keep them coming back.</li><li><strong>Time Is Money</strong></li><li>How to Exceed Customers’ Need for Speed</li><li>How long are you willing to wait? If you’re like most of your customers, the answer is very little. In today's fast-paced market, your customers are deciding to buy from you based on how quickly you respond to their needs.</li><li>Speed is not just a luxury; it's a critical factor driving purchase decisions.</li><li>In "Time IS Money: How to Exceed Customers' Need for Speed," Jay Baer explores why over half of customers choose businesses that respond first, even at a higher price.</li><li><strong>Ignite a Word of Mouth Wave</strong></li><li>How to Stand Out and Create Customer Conversations</li><li>The best way to grow any business is for your customers to grow it for you.</li><li>But achieving this requires delivering a customer experience that sparks conversations. Word of mouth drives 50% of all purchases, yet it's often overlooked. We can't assume our customers will talk about us—they need a compelling story to share.</li><li>In "Ignite a Word of Mouth Wave: How to Stand Out and Spark Conversations," Jay Baer offers a hilarious and interactive presentation filled with real-world examples and cutting-edge research.</li><li>He reveals how to craft a unique story for your business, transforming customers into your most effective sales and marketing force.</li><li><strong>Embrace Complaints</strong></li><li>And Boost Your Business</li><li>Haters aren’t your problem—ignoring them is.</li><li>In today's climate of complaint, people are more vocal with their dissatisfaction, making it feel like you're constantly managing negativity. But this rise in complaints actually presents a tremendous opportunity for growth.</li><li>In "Embrace Complaints and Boost Your Business," Jay Baer delves into The Science of Complaints—exploring why and where your customers (and team members) voice their dissatisfaction and how to convert it into a powerful business edge.</li><li>This eye-opening presentation equips attendees with critical steps to retain and delight customers in a disrupted era, where customer service has become a spectator sport.</li><li>Jay also shares strategies for effectively handling feedback, including negativity from colleagues and teammates, transforming discord into collaboration and growth.</li></ul><p><br></p>