<p>Brittany Hodak is an award-winning author, entrepreneur, and customer experience expert who helps businesses turn customers into superfans.</p><p> Her SUPER Model™ framework has empowered thousands of organizations’ employees to transform customers’ apathy into advocacy. When her debut book, <em>Creating Superfans</em>, was released, <em>Forbes</em> declared: “If you have customers, you need this book. Period.” A recognized authority on customer experience, Brittany has authored more than 350 articles for top media outlets, including Success, Adweek, and Inc.</p><p>As an entrepreneur, Brittany founded and scaled an entertainment agency to eight figures, collaborating with global icons including KISS, Taylor Swift, and Dolly Parton. She created 250 unique collectibles, which collectively sold over 10 million copies worldwide and won dozens of awards. Her work even landed her on <em>Shark Tank</em>, where she received four investment offers.</p><p>Brittany’s agency clients included Walmart, Disney, Amazon, and Johnson & Johnson, among other Fortune 100 brands. She was the first Chief Experience Officer at Experience.com and previously led marketing initiatives at Sony Music.</p><p>Brittany’s high-energy keynotes blend research-backed insights, compelling storytelling, and real-world applications to inspire attendees at every level of an organization to leverage customer experience as their ultimate competitive advantage.</p><p>Her deep pre-event customization and interactive delivery ensure that no two keynotes are alike—yet every one is memorable, actionable, and fun. That’s why organizations including American Express, Keller Williams, Mathnasium, PURE Insurance, and PrimeLending have invited her back to speak time and time again.</p>
Award-winning Entrepreneur and Customer Experience Expert, Author of <em>Creating Superfans</em>
<ul><li><strong>Creating Superfans: How to Turn Customers Into Lifelong Advocates</strong></li><li>We’re living in an Experience Economy. Customer experience, or CX, drives over two-thirds of customer loyalty; that’s more than brand and price combined. This keynote shows why every member of a team is in the Experience Department and offers a memorable, proven five-step framework to attract — and keep! — superfan customers.</li><li><strong>The Future of Customer Experience: How AI Is (And Isn’t) Transforming CX</strong></li><li>It’s not a matter of if your customers’ expectations will demand more generative AI solutions for CX, but when and how. In this interactive and eye-opening keynote packed with case studies and hyper-actionable tips, Brittany sheds light on how AI will (and won’t) fundamentally transform customer, employee, and executive experience.</li><li><strong>From Commodity to Category of One: How to Immediately Boost Your Reputation, Referrals, and Revenue</strong></li><li>Why should your prospects choose your choice over every other available option? If you can’t answer that question clearly and confidently, prospective customers definitely won’t be able to. Brittany talks closing deals with Walmart, Disney, Dolly Parton, and many more to help sales professionals answer a potentially-billion-dollar question: Why do you deserve superfans?</li></ul>