<p>Delivering high-energy keynotes drawn from her decades of experience advising CEOs, Neen James shares how a luxury mindset can elevate your client experience regardless of whether you are high-end, boots on the street, or an everyday commodity. </p><p>Neen James is a leadership strategist, dynamic keynote speaker, and the author of Exceptional Experiences, Folding Time, and Attention Pays. With boundless energy, quick wit, and actionable insights, she serves as a confidante to C-suite leaders to help them elevate experiences and achieve greater focus, communication, and influence.</p><p>Recently appointed to the board of the World Luxury Chamber of Commerce, James has been named one of the Top 30 Leadership Speakers by Global Gurus multiple years in a row for her work with some of the world’s most prestigious brands, including Viacom, Comcast, Virtuoso Travel, Four Seasons, and the FBI.</p><p>She empowers leaders and teams to prioritize what matters most so they can create exceptional client experiences that drive results and foster lasting connections. Originally from Australia, James is living her best life in Tampa, Florida.</p><p><br></p>
Client Experience Expert and Author of <i>Exceptional Experiences</i> and <i>Attention Pays</i>
<ul><li><strong>Attention Pays™: Elevating Experiences to Accelerate Results</strong></li><li>To get the results you want, you need to get the attention of your potential clients. Too often, we see attention as a transaction, or something to trade. The truth is, it’s much more complex than that. When it comes to building connections and long-term loyalty, attention is not a luxury, it’s a necessity. To really get the attention and buy-in of your team and clients, you need to appeal to them on three different levels: personal, professional, and global. Neen James has designed a professional methodology to make it easier to leverage all three, helping individuals and organizations to be more deliberate about the choices they make and the actions they take. The result? With the gift of your attention, you’ll see increased profitability, productivity, and accountability within your organization — you’ll develop luxurious, memorable experiences for your clients, gaining their loyalty and advocacy.</li><li><strong>Exceptional Experiences: Drive Revenue by Transforming Client Relationships</strong></li><li>In today’s competitive market, standing out isn’t just about what you sell – it’s about how you transform client relationships into sustainable revenue growth. Based on groundbreaking research into luxury mindsets and work with global brands like Ritz-Carlton, Four Seasons, and Virtuoso Travel, Neen James reveals how leaders can leverage luxury principles to attract and retain top-tier clients, regardless of industry.</li><li>Through engaging stories and proven strategies, Neen demonstrates how leaders can empower their teams to create memorable experiences that capture mindshare (staying top of mind with clients) and drive market share (revenue growth). </li><li>Her proprietary Experience Elevation Model™ provides a systematic approach to differentiate your business and transform satisfied clients into passionate advocates who actively grow your business.</li><li><strong>Folding Time™</strong></li><li>You don’t have time to do everything: you only have time to do what matters! As leaders, we are constantly being asked to do more with less. If we can get clear about the activities that make the difference to our productivity we can get twice as much done in half the time the free ourselves up to get on with whatever else we choose and serve our clients in an even more impactful way. Neen James will show you how to gain more control, manage your time, focus your attention, and manage your energy. </li></ul>