Jay Kiew (JQ) helps leaders and organizations turn uncertainty into forward momentum.
As the Change Fluency™ expert, change navigation strategist, and keynote speaker, he equips audiences with practical strategies to lead through disruption, accelerate AI adoption, build resilient teams, and create cultures that can adapt without losing connection, confidence, or purpose. His approach combines the rigor of large-scale organizational transformation with a deeply personal understanding of what it takes to navigate change when the stakes are high. This combination of expertise, humanity, and humor makes his presentations as engaging as they are actionable.
Over more than 15 years in innovation and transformation, Jay has created more than $2 billion in impact for 400+ executives. During his corporate career at Deloitte, TELUS, and ADP, he led mission-critical initiatives ranging from a $150 million primary care health policy reform and $13 million technology transformations to doubling an app's user base and scaling 15 product lines to $35 million in just 12 months.
A half-blind cancer survivor, Jay brings lived experience to his work on resilience, adversity, and profound change. By blending powerful storytelling with practical business insight, he helps audiences see resilience not simply as enduring disruption, but as a skill for moving through it with greater confidence, connection, and possibility.
Jay is the author of the #1 Amazon bestseller, Change Fluency: 9 Principles to Navigate Uncertainty and Drive Innovation. Recognized by Thinkers360 as a global thought leader in Agentic AI, innovation, change management, and healthcare, he was named a 2024 Project Management Institute Future50 honoree for his work enabling organizations with AI adoption.
- NAVIGATE: How to Flourish in the Complexities of an Uncertain World
- Our world has never been more complex. Economic pressures demand that we do more with less. Policies and regulations shift beneath our feet, leaving us less certain of the ground we're standing on. And as the pace of change accelerates, Agentic AI pushes the pedal deeper. While we strive to drive meaningful impact, we're grappling with teams that are worn down and wondering if the effort is worth it. With everything in flux, how do we lead with confidence, let alone flourish?
- In this 60-minute keynote, innovation strategist and bestselling author Jay Kiew will unpack Change Fluency™, the idea that change is a language that we can learn to speak. Through research-backed case studies of trailblazing leaders who have turned disruption into growth - and a live walkthrough of how to apply Agentic AI to your world - Kiew will showcase the three core skills required to equip you and your teams, no matter what comes your way.
- The transformation that participants experience:
- Identify the Change Mindsets holding you back from adapting with confidence
- Learn the three core skills required to build a Change Fluent mindset
- Come away with a Change Fluency™ roadmap to bring you and your teams along the journey
- Perfect for:
- Leaders looking to drive transformations that stick
- Organizations wrestling with economic disruption, AI adoption and geopolitical uncertainty
- Executives who want to shift their team's relationship with change from exhausting to energizing
- EVOLVE: Redefining Work in the Age of Agentic AI
- By the time our conference comes around, these tools will have evolved beyond what we see today. Agentic AI capability has accelerated in the last 6 months like never before, yet the world continues to struggle with integrating AI meaningfully in our workflows. According to one study by MIT (Aug ’25), 95% of organizations are failing to see any return on investment, while the remaining 5% are exploding in productivity, shareholder returns, and employee satisfaction. Which group do we fall into? Do we have a personal strategy to evolve how we work?
- In this 60-minute keynote, bestselling author and innovation strategist Jay Kiew will share how trailblazing individuals and organizations are driving innovation and growth - and unpack the Agentic AI playbook that will help you stop experimenting with AI and start working with it.
- The transformation that participants experience:
- Identify exactly where AI is creating and destroying value in your world.
- Pinpoint blind spots and strategize to turn them into a 10x productivity advantage
- Come away with a Change Fluency™ roadmap to build your own personal Agentic AI strategy at work come Monday.
- Perfect for:
- Audiences uncertain how Agentic AI is reimagining work in 2026
- Leaders wrestling with integrating AI meaningfully within their organizations – and bringing their teams along the journey
- Executives tired of AI pilots that never scale, but ready to drive real ROI
- CHANGE FLUENCY: Leveraging the Language of Change to Drive Growth
- As today’s change landscape accelerates, we are required to drive transformation while managing resistance, navigating change fatigue and ensuring cohesive team cultures. Our role, as leaders, is more complex and uncertain than ever before, as we constantly ask ourselves, “How do we bring our teams along the journey?” and “What is holding us back from innovation and growth?” The difference between organizations that thrive and those that struggle isn't about managing change – it lies in developing fluency with it.
- Just as learning a new language transforms how we think and communicate, developing Change Fluency transforms how we navigate disruption and drive growth. In this experiential 60-min keynote, innovation strategist Jay Kiew will unpack Change Fluency™, a leading change navigation playbook that equips audiences with strategies to speak the language of change with ease.
- Audiences will come away with:
- Understand the four Change Mindsets that shape our relationship with disruption
- Learn the three core skills required to build a Change Fluent mindset
- Develop the tactics necessary to integrate innovation at work come Monday.
- Perfect for:
- Leaders who want to transform their organization's relationship with change from exhausting to energizing
- Organizations seeking to differentiate themselves by mastering change as a core competency
- Executives looking to drive transformation that delivers measurable growth