Heather McGowan

<ul><li><strong>Leadership Focus: Behaviors</strong></li><li>It is harder to run your business than it was yesterday, there is greater uncertainty– especially global economic uncertainty, persistent inflation, exponentially growing technological capabilities, and employee challenges from disengagement to burnout. Given all this, what is a leader to do to drive profitable growth? Focus on encouraging the behaviors </li><li>We have lunged at degrees, past experience, and skills to secure a deployable workforce that could meet the demands of the day. We have sought to drive productivity through extrinsic pressure. The reality is today, we need to focus on hiring for, developing, and reinforcing the behaviors that enable performance. Curiosity, courage, adaptability, empathy, perseverance, and humility to name a few. Skills will come and go, technology will augment our abilities. Our behaviors will drive performance. </li><li><strong>The Augmented Era: Maximizing Human Potential</strong></li><li>Throughout much of the history of work, talent has traditionally been gauged by physical outputs. Despite the advent of transformative technologies such as generative artificial intelligence, one undeniable truth remains: the defining characteristic of this era is the ability to harness the potential of your workforce to drive profitable growth.</li><li>Research consistently highlights the pivotal role of human capital, which contributes a staggering 90% of enterprise value in the S&P 500. While technology, particularly generative artificial intelligence, increasingly handles routine tasks, the real competitive advantage lies in the performance of augmented human talent and creativity.</li><li>We've now entered the era of human value, where humans are recognized as assets to cultivate rather than expenses to minimize. No matter how impressive technology may be, its effectiveness is ultimately determined by the humans who utilize it.</li><li>In this presentation, explore strategies for navigating and mastering this challenging yet exhilarating new landscape, where we not only learn from technology but also collaborate and innovate alongside it. This paradigm shift encourages us to view technology as a partner in our journey, rather than a mere tool to be wielded.</li><li><strong>Building Resilient Teams Without Burnout</strong></li><li>In today's dynamic and rapidly evolving work environment, maintaining peak performance while preventing burnout is paramount. To help our teams stay focused and excel, it's crucial to realign them with shared values, their desired impact on the world, and a sense of belonging to something greater than themselves—offering profound opportunities for growth.</li><li>This enlightening discussion explores the art of cultivating resilient teams capable of thriving amidst adversity while prioritizing well-being. Drawing on cutting-edge research and practical approaches, this presentation delves into the transformative potential of authentic leadership, effective communication, empathy as a performance driver, and fostering a highly performance workplace culture. Discover actionable strategies to nurture resilience through emphasizing the importance of trust-building and psychological safety, both crucial for organizational health and sustainable, profitable growth.</li></ul><p><br></p>