Customer Experience (C - Business)

<p>Linda Bernardi believes the impact of digital disruption is a huge positive for today’s business organizations. With highly engaged discussions, Linda raises the comfort level audiences have with embracing disruptive technologies. She shares an enthusiastic outlook on how a wide range of sectors such as finance, retail, manufacturing, and healthcare can futureproof their business and thrive in the disruptive economy.  </p><p>Linda is a serial high-tech entrepreneur and one of the pioneers of IoT and the emerging hyperconnected world.

<p>Kim Lear provides cutting-edge, highly-customized research and action-driven advice on emerging cultural trends to prepare organizations for the workforce and marketplace of the future.</p>

<p>Creating deeper relationships has been Jeanne’s singular mission for over 35 years. Bliss helps companies and people become the best version of themselves, and guides them to define, build and live the behaviors and actions that will fuse customers to them, and ultimately create deep and memorable relationships. </p><p>Often referred to as the “Godmother of Customer Experience,” she is one of the foremost experts on customer-centric leadership.

<p>Jay Baer is a Hall of Fame Speaker, <i>New York Times</i> best-selling author of six books, internet pioneer, entrepreneur, and the most inspirational expert on marketing, word of mouth, and customer service.</p><p>Jay spent 20 years in digital marketing, consulting for more than 700 companies during that period, including 30 of the FORTUNE 500.

<p>One of the "Top 10 Rated and Booked Speakers in the U.S.”, renowned keynote speaker, author and culture catalyst Jim Knight teaches organizations of all sizes how to attain their own “rock star” status.</p><p>Although his illustrious career started at Gatorland Zoo in Florida (he has scars to prove it), Jim cut his teeth in the hospitality training industry and eventually led Global Training for Hard Rock International for two decades.

<p>Candid. Passionate. Relevant. Doug Lipp is on a crusade to help organizations strengthen their corporate culture, boost business performance, and unapologetically, have fun while doing it.</p>

<p>Doug is a distinguished international consultant, eight-time author, and former head of training at the legendary Disney University. His latest book is the best-selling <i>Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees</i>.</p>

<p>Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. During his 10 years at Southwest Airlines, the airline consistently rated No.

<p>The multi-award-winning visionary behind Chipotle, William Espey shares his recipe for connecting authentically and powerfully with customers and employees.</p><p>William Espey is a branding expert known for his pivotal role in creating and developing one of the most significant and successful brands of the last quarter century—Chipotle Mexican Grill. As the company’s “brand voice” for an almost twenty-year run, he played a crucial role in cultivating its growth from its early entrepreneurial roots to the multi-billion dollar chain it became in the U.S. and abroad.

<p>Lisa Ford has over 20 years of experience presenting to businesses, associations, and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork, and change.</p><p>As the creator of <i>How to Give Exceptional Customer Service</i>, the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service.

<p>As the ultimate sales and marketing truth slayer, Scott helps organizations see their business through a new lens with his unconventional “unmarketing” views and vanguard approach to building and maintaining real customer relationships. </p><p>As the president of Un-Marketing, he has transformed how corporations like PepsiCo, Century 21, Fidelity and Microsoft do business with radical insights on how to engage better with customers through social and viral marketing.