<p>Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. During his 10 years at Southwest Airlines, the airline consistently rated No. 1 in customer service and employee satisfaction, and the former senior executive was a key driver in creating and developing the company’s innovative training programs, successful leadership and customer service culture that have become renowned in the business world today.</p><p>Driven by the need to extend his unique insight in leadership development to others outside Southwest, Young separated from the pack in 1998, when he left the airline to launch his own consulting practice to focus on corporate training and development services, specializing in leadership, customer service and team building. Today, as president of LeadSmart, Inc., Young shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods. He has captured his philosophy of creating high performance cultures in his recent book, "The Culturetopia Effect."</p><p>Capturing the innovative strategies and tactics he created at Southwest Airlines, Young offers practical insights and strategies that can be implemented immediately. His keynote presentations and training programs are in demand for audiences ranging from senior level executives to frontline employees. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work.</p><p>Young's keynote and workshop presentations inspire audiences while reinforcing the concepts and skills geared to increase learning and assist in the transition from the meeting room to the workplace.</p>
Former Senior Executive at Southwest Airlines & Renowned Training & Development Expert
<ul><li><strong>Culturetopia: The Ultimate High Performance Workplace</strong></li><li>As an insider at Southwest Airlines and consultant to dozens of Fortune 500 companies, Young offers a dramatically different approach to creating and sustaining a high performance workplace. His solution is to create an organizational culture where employees can do their best work and one that will produce the desired performance outcomes in productivity, profitability, employee retention and customer satisfaction. The key is intentionally identifying and developing the essential factors that impact performance for any organization: leadership principles, management practices, team alignment and employee behavior. Young provides practical, easy-to-implement guidance to the seven key determinants that make a healthy, productive and profitable culture within any team or organization.</li><li><strong>Servicetopia: The Ultimate Customer Service Experience</strong></li><li>Young explains how a company can deliver a transformational service experience, what he calls Servicetopia, with every customer encounter. As he reveals the hallmarks of Servicetopia – purpose, passion, professionalism, process and pizazz, Young shares how a company can deliver Servicetopia, and how a commitment to it can impact the bottom line and help organizations stand out.</li><li><span style="color: rgb(62, 62, 60);"><strong></span>Lead Smart — High Performance Leadership<span style="color: rgb(62, 62, 60);"></strong></span></li><li>Jason Young teaches that great leaders develop, motivate and empower people to achieve extraordinary results by providing vision, example and support from a bottom up perspective. Truly smart leaders know that is more than a mere statement of fact, but rather a personal and professional challenge to be lived out everyday. Faced with two choices – lead smart or fail – great leaders know what it takes to lead others and achieve success. Smart leaders understand what it means to become a person of influence and how it applies to everyone in the organization. At this presentation, leaders will hear how developing and organizing talent to build effective teams creates an incredible workplace culture and how applying successful coaching skills will help teams excel. They’ll learn how to handle change – for better or worse – and how effective disagreement management can enhance team productivity. Participants will walk away with a thorough understanding of what it takes to deliver high performance leadership.</li><li><span style="color: rgb(62, 62, 60);"><strong></span>Smart Teams — Creating Teams that Succeed Together<span style="color: rgb(62, 62, 60);"></strong></span></li><li>Team work. Team building. Team player. Successful organizations know that business is not really a game to be won or lost. But to achieve success, everyone must use many of the same principles found on our playing fields today. In this presentation, Jason Young goes beyond the buzzwords to expose the keys that help people work together as a team to achieve real success. By developing goals, your team will create shared initiatives out of trust and mutual respect for one another. That active collaboration will lead to employee empowerment and organization momentum. You’ll discover how your All Stars can raise the bar within your organization without alienating your other players while creating an environment that rewards risk taking. From base hits to home runs, everyone plays their part to attain victory.</li><li><strong>High Performance Culture and the Remote Workforce</strong></li><li>In his keynote speech, Jason Young addresses the challenges and potential negative impacts of remote working on organizations' culture and employee engagement. He provides insights and strategies for managers to navigate this new reality and create a healthy culture within a remote workforce. This speech emphasizes the importance of leaders being aware of the unique dynamics of remote work and taking proactive steps to create and foster a high-performance culture.</li></ul>