Tammie Jo Shults
<p>Captain Tammie Jo Shults is the widely acclaimed pilot who brought Southwest Flight 1380 in for a successful, heroic emergency landing in Philadelphia in 2018. Captain Shults shares how her entire life of preparation, steady leadership, and faith led her to that crucial moment in the cockpit.</p><p>She captures her extraordinary story in the book, <em>Nerves of Steel: How I Followed My Dreams, Earned My Wings, and Faced My Greatest Challenge</em>.
Jason Young
<p>Jason Young has been called a "rare breed" when it comes to developing leaders and customer service initiatives. During his 10 years at Southwest Airlines, the airline consistently rated No.