Customer Experience (C - Business)

<p>Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.</p><p>Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year.

<p>Molly Bloom is an entrepreneur and the best-selling author of <i>Molly’s Game,</i> a story that inspired a best-picture nomination, written and directed by Aaron Sorkin.

The former Director of Communications for Harley-Davidson Motor Company, Ken Schmidt has advised executive leaders of many of the world’s best-known brands, delivered more than one thousand keynote presentations, written two best-selling books and created a popular business podcast.

It’s an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice. A mindset.

<p>Joe Theismann is an entrepreneur and the former star quarterback for the Washington Redskins. Since retiring from the NFL, Theismann has become a staple of sports broadcasting. The former Washington Redskins quarterback joined ESPN in 1988 after spending two seasons as an NFL analyst for CBS Sports.</p><p>Theismann played football at the University of Notre Dame, where he received All-American honors for his efforts in leading the Fighting Irish to consecutive Cotton Bowls and was the runner up for the Heisman Trophy.

<p>Duncan Wardle, formerly Disney’s Head of Innovation and Creativity, works with brands like Coca-Cola, Ford, and Johnson & Johnson on developing a culture of creativity across everything they touch. As a senior executive with the Walt Disney Company, Duncan infused a culture of innovation with a start-up mindset across one of the most creative companies in the world via his unique innovation toolkit.</p><p>Duncan fills his presentations with colorful Disney anecdotes, vibrant drawings, and his trademark artistic touch.

<p>Drawing from more than 35 years of experience, including as VP of Talent and Human Resources for Chick-fil-A, Dee Ann Turner shares how to cultivate both employee and guest culture at organizations, and how to select and retain extraordinary talent for successful business and legendary customer service.  </p><p>Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability.

<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>

<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>

<p>Simon T. Bailey believes you are meant to share your brilliance. His passion and purpose are unlocking that ability in a way that ignites sustainable transformation.</p><p>Simon T. Bailey is the world’s leading expert in Brilliance. His groundbreaking research, State of Working America Report – <em>Thriving in Resilience and Brilliance</em>, solidifies his insights in his</p><p>11th book, <em>Resilience@Work – How to Coach Yourself into a Thriving Future</em>.

<p>Best-selling author and design innovation specialist Lisa Kay Solomon shows you how to inject more creativity, flexibility, and resiliency into your organization and turn uncertainty and change into opportunities to reinvigorate your business category, build competitive advantages, and transform your company culture. </p><p>As a consultant to several global corporations and founding chair of transformational practices and leadership at Singularity University, Lisa is on the leading edge of organizational leadership strategies and best practices.

<p>Kevin Brown empowers organizations to create a culture where people are inspired to be the best version of themselves and deliver world-class performance to the people they serve.</p><p>Kevin Brown’s unconventional path to business and personal success has taught him that winning in business and in life requires anything but conventional thinking. He grew up in Muskegon, Michigan where his blue collar roots taught him the value of hard work and determination.