Customer Experience (C - Business)

<p>Erin is an award-winning entrepreneur who helps ambitious achievers unlock their Big Deal Energy® for more ambition, alignment, and aliveness.</p><p>Erin King is the world’s leading personal energy management expert. As Chief Energy Officer of Strikepoint Media (which was twice named one of Inc.

<p><em>NYT Times Bestselling Author</em>, Dan Heath offers a breadth of expertise to teach audiences at any level how to lead successful change, make communication stickier, and improve their decision-making skills.</p><p>Dan Heath is the co-author, along with his brother Chip, of four long-running bestsellers: <em>Made to Stick</em>,<em> Switch</em>, <em>Decisive</em>, and <em>The Power of Moments</em>. The Heath Brothers’ books have sold over three million copies worldwide and been translated into 33 languages.

<p>Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.</p><p>Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year.

<p>Molly Bloom is an entrepreneur and the best-selling author of <i>Molly’s Game,</i> a story that inspired a best-picture nomination, written and directed by Aaron Sorkin.

<p>The former Director of Communications for Harley-Davidson Motor Company, Ken Schmidt has advised executive leaders of many of the world’s best-known brands, delivered more than one thousand keynote presentations, written two best-selling books and created a popular business podcast.</p><p>It’s an impersonal world, where so many products and services are seen as easily-replaced, indistinct commodities. Whether you stand out or get lost in the crowd is a choice.

<p>Joe Theismann is an entrepreneur and the former star quarterback for the Washington Redskins. Since retiring from the NFL, Theismann has become a staple of sports broadcasting. The former Washington Redskins quarterback joined ESPN in 1988 after spending two seasons as an NFL analyst for CBS Sports.</p><p>Theismann played football at the University of Notre Dame, where he received All-American honors for his efforts in leading the Fighting Irish to consecutive Cotton Bowls and was the runner up for the Heisman Trophy.

<p>Duncan Wardle, formerly Disney’s Head of Innovation and Creativity, works with brands like Coca-Cola, Ford, and Johnson & Johnson on developing a culture of creativity across everything they touch. As a senior executive with the Walt Disney Company, Duncan infused a culture of innovation with a start-up mindset across one of the most creative companies in the world via his unique innovation toolkit.</p><p>Duncan fills his presentations with colorful Disney anecdotes, vibrant drawings, and his trademark artistic touch.

<p>Drawing from more than 35 years of experience, including as VP of Talent and Human Resources for Chick-fil-A, Dee Ann Turner shares how to cultivate both employee and guest culture at organizations, and how to select and retain extraordinary talent for successful business and legendary customer service.  </p><p>Dee Ann Turner is a 33-year veteran of Chick-fil-A, Inc. Prior to retirement, she was Vice President, Talent and Vice President, Sustainability.

<p>Customer service expert Shep Hyken delivers techniques that work! This longtime business speaker and author works with companies who want to build loyal relationships with their customers and employees. Hyken uses humor and magic to create exciting programs that change the way companies do business. </p>

<p>Hyken’s simple formula of tools and concepts for the best service possible have been making a difference since 1983. On stage, he focuses on customer loyalty, customer service, internal service, business relationships, and you as the magic. </p>

<p><span style="font-size: 13px;">Simon T. Bailey equips leaders with tangible tools to turn adversity into unprecedented growth and innovation.