Customer Experience (C - Business)

<p>Lisa Ford has over 20 years of experience presenting to businesses, associations, and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork, and change.</p><p>As the creator of <i>How to Give Exceptional Customer Service</i>, the #1 selling business video series in the U.S. for over 3 years, Lisa is best known for her work in the areas of customer service.

<p>As the ultimate sales and marketing truth slayer, Scott helps organizations see their business through a new lens with his unconventional “unmarketing” views and vanguard approach to building and maintaining real customer relationships. </p><p>As the president of Un-Marketing, he has transformed how corporations like PepsiCo, Century 21, Fidelity and Microsoft do business with radical insights on how to engage better with customers through social and viral marketing.

<p>John Moore shares actionable business advice from his experience propelling two of the world’s most recognized brands into the stratosphere.</p><p>John believes passion and a sense of purpose fuel successful brand messages. And he should know, having played an instrumental role in the marketing that transformed Starbucks into a global icon and as director of national marketing for grocery powerhouse Whole Foods Market.

<p>Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.”</p><p>He is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers.

<p>Jenn Lim is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. </p><p>Delivering Happiness<em> </em>started as a book: a <em>New York Times</em> and a <em>Wall Street Journal</em> bestseller that sold over one million copies worldwide. It evolved into a business consultancy and global movement that has impacted and inspired companies and organizations around the world.

<p>With an illustrious decades-long career in hospitality, Bruce Himelstein is credited with leading some of the travel/hospitality industry’s most prestigious brands, including Loews Hotels, The Ritz Carlton and Oceana Cruises.</p>

<p>"Nice Bike," Mark Scharenbroich&#39;s message of building strong workplace connections, resonates throughout the country, and has dramatically improved performance across numerous organizations. After a career spent in both education and industry, Scharenbroich discovered how the best organizations and leaders build a climate that encourages high performance at all employee levels.</p>

<p>Author of four bestselling books and founder of one of the top ad agencies in the U.S., Kelly McDonald provides the tools to engage consumers through tailored messaging and diversity marketing efforts. Featured on CNBC, Forbes Magazine, BusinessWeek, Fast Company, and CNNMoney.com, McDonald can help tweak your product or service to be culturally relevant to new customer groups without offending sensitive groups.</p><p>Go beyond the typical one-size-fits-all approach to marketing and brand loyalty building with one of the nation’s leading experts in consumer trends.

<p>Globally recognized as one of the most prominent thought leaders on digital transformation, Brian Solis’s expertise in helping organizations understand and embrace the various effects of disruptive technologies is sought out by leading brands including IBM, L’Oreal, 3M, Oracle and Google, and events such as South by Southwest and TEDx.</p><p>A digital analyst, anthropologist, and futurist, Solis studies the effects of emerging technology on business, marketing, retail experience and culture to help individuals and organizations better understand the various ways that th

<p>Sally Hogshead is the creator of the Fascination Advantage®, the first personality assessment that measures how others perceive you. After researching over one million people, her algorithm can pinpoint your most valuable differentiating traits.