<p>Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.”</p><p>He is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers; all teaching how to expand profits, increase sales, and engage customers. McKain’s latest book, released by publisher McGraw-Hill and titled <i>7 Tenets of Taxi Terry</i>, provides the specific steps for every employee to create and deliver ultimate customer experiences. </p><p>Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations. </p><p>He has presented his business strategies on platforms in all fifty states and seventeen countries...from Singapore to Sweden; from Mexico to Morocco...from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the "Professional Speakers Hall of Fame." And, he is a member of "Speakers Roundtable" -- an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world. </p>
Customer Experience Expert & Best-Selling Business Author
<ul><li><b><strong>Create Distinction: What To Do When “Great” Isn’t Good Enough To Grow Your Business</strong></b></li><li>How do you stand out from your competition, so that your company becomes the preferred choice in a volatile marketplace? McKain offers fascinating revelations on the elements that make companies stand out and the Four Cornerstones of Distinction necessary to attain remarkable success. He also outlines how to avoid the mistakes of commoditization and illustrates the importance of personal responsibility in organizational growth.</li><li><b><strong>The Ultimate Customer Experience®: The Key To Lifelong Loyalty and Endless Referrals</strong></b></li><li>What is the ultimate experience that a customer could have while conducting business with your organization? Scott McKain has been discussing this critical topic for so long, that his company owns the federally protected trademark on the term “Ultimate Customer Experience!” In this riveting presentation, McKain outlines how to create undying loyalty and endless referrals by revealing the five steps to an Ultimate Customer Experience®, including insight on why the experience—not the service—generates loyalty, and how to personalize the experience to intensify the customer’s commitment to your organization.</li></ul>