Zappos

<p>Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.</p><p>Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year.

<p>Jenn Lim is the CEO of Delivering Happiness (DH), a company she and Tony Hsieh (the late CEO of Zappos.com) cofounded to create happier company cultures for a more profitable and sustainable approach to business. </p><p>Delivering Happiness<em> </em>started as a book: a <em>New York Times</em> and a <em>Wall Street Journal</em> bestseller that sold over one million copies worldwide. It evolved into a business consultancy and global movement that has impacted and inspired companies and organizations around the world.